IS MY TREATMENT AT LIONROCK CONFIDENTIAL?

Yes. Your privacy is both guaranteed by law (see our consent forms for details) and our priority. From the moment you first interact with us through when you join other Lionrock alumni, we protect your identity and communications at every step of the process. Of course, to benefit from any treatment program, clients must share their thoughts and feelings with their counselors and group session members. But how much you share is up to you.

CAN ANYONE ELSE SEE ME WHEN I’M IN A GROUP SESSION?

The only people who can see you are the other Lionrock clients in your group and your Lionrock counselor. Lionrock clients often develop tight bonds through their shared experience in group sessions, and of course, your Lionrock counselor needs to get to know you. These real connections are only possible if your group can all see each other.

DO I HAVE TO USE MY REAL NAME IN GROUP SESSIONS?

We encourage you to use just your first name and last name initial, or some nickname that you choose.

HOW DO YOU MAKE SURE NO ONE ELSE SEES MY VIDEO SESSIONS?

Lionrock’s video conference system is encrypted using 256-bit Advanced Encryption Standard (AES), the global standard for data encryption. This is the same level of protection used for all major commerce online, including retail and financial transactions. This encryption ensures that even if someone were able to intercept video from a therapy session, they would be unable to see or hear it. The links that connect you to your Lionrock therapy sessions are made for that session only and are used just once. The links are created by our systems and placed directly into your calendar, which is encrypted and password-protected. Lionrock does not record therapy sessions.

HOW DO YOU MAKE SURE I DON’T KNOW OTHER PEOPLE IN MY GROUP SESSIONS?

Lionrock clients come from many states and places outside the U.S. One of the privacy advantages of online treatment, compared to treatment near where you live, is that Lionrock can avoid putting clients who live near each other in the same group. If we believe that clients may know each other for any reason, we will assign them to different groups.

CAN SOMEONE ELSE BE IN THE ROOM WHEN I’M DOING A GROUP SESSION?

No. As a Lionrock client, you have a responsibility to keep confidential what you see and hear in group. Lionrock clients agree to be legally-bound to keep their home space and computer equipment safe for the entire group. In some cases, for example when a Lionrock client does an individual therapy session in which having family participation may be judged to be therapeutic by the Lionrock counselor, special permission to bring in someone else may be granted.

HOW DO YOU MAKE SURE NO ONE SEES EMAIL COMMUNICATIONS BETWEEN ME AND MY COUNSELORS?

Unless you choose to share your private communications numbers with your counselor, all client-counselor communications take place inside Lionrock’s HIPAA-compliant, password-protected portal. You can message your counselor and other clients you know, as well as exchange links, documents, and other file types.

ARE YOU HIPAA-COMPLIANT?

Yes. All Lionrock client health information is transmitted and stored in highly-encrypted systems, and handled according to HIPAA standards. Video streams in Lionrock therapy sessions are encrypted to the global standard for security, 256-bit AES, and links for these streams are used just once.