Frequently Asked Questions About Privacy

Is my treatment at Lionrock confidential?

Yes. Your privacy is both guaranteed by law (see our consent forms for details) and our priority. From the moment you first interact with us through when you join other Lionrock alumni, we protect your identity and communications at every step of the process. Of course, to benefit from any treatment program, clients must share their thoughts and feelings with their counselors and group session members. But how much you share is up to you.

Can anyone else see me when I’m in a group session?

The only people who can see you are the other Lionrock clients in your group and your Lionrock counselor. Lionrock clients often develop tight bonds through their shared experience in group sessions together, and of course, your Lionrock counselor needs to get to know you and vice-versa. These real connections are only possible if your group can all see each other.

Do I have to use my real name in group sessions?

We encourage you to use just your first name and last name initial, or some nickname that you choose.

How do you make sure no one else sees my video sessions?

Lionrock’s video conference system is encrypted using 128-bit Advanced Encryption Standard (AES), the global standard for data encryption. This is the same level of protection used for all major commerce online, including retail and financial transactions. This encryption ensures that even if someone were able to intercept video from a therapy session, they would be unable to see or hear it. Lionrock does not record therapy sessions.

How do you make sure I don’t know other people in my group sessions?

Lionrock clients come from many states and places outside the U.S. One of the privacy advantages of online treatment, compared to treatment near where you live, is that Lionrock can avoid putting clients who live near each other in the same group. If we believe that clients may know each other for any reason, we will assign them to different groups.

Can someone else be in the room when I’m doing a group session?

No. As a Lionrock client, you also have a responsibility to keep confidential what you see and hear in group. Lionrock clients agree to be legally-bound to keep their home space and computer equipment safe for the entire group. In some cases, for example when a Lionrock client does an individual therapy session in which having family participation may be judged to be therapeutic by the Lionrock counselor, special permission to bring in someone else may be granted.

How do you make sure no one sees email communications between me and my counselors?

Lionrock clients and counselors communicate using Lionrock’s HIPAA-compliant email system. Normal email is not encrypted and so not private (most people do not know this), but Lionrock’s email system is encrypted and certified HIPAA-compliant. HIPAA is a U.S. privacy law that sets standards for the confidential handling of healthcare information. Learn more here (

Are you HIPAA-compliant?

Yes. All Lionrock client information is handled in systems which are password-protected, encrypted, or both. Lionrock client health information is transmitted only over encrypted communications connections, and the video streams in Lionrock video conferences are encrypted to the global standard for security, 128-bit AES. See Lionrock’s information system’s HIPAA compliance certification here. The Joint Commission (, an independent, not-for-profit organization, which accredits and certifies more than 19,000 health care organizations and programs in the United States. Joint Commission accreditation and certification is recognized nationwide as a symbol of quality that reflects an organization’s commitment to meeting certain performance standards. The Joint Commission awarded Lionrock their Gold Seal of Approval in 2012, only the third online addiction treatment program to be so honored.

Web Site Privacy

The following are the privacy practices for, and apply solely to information collected by this web site.

Specifically, we want you to know:

  • What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.

  • What choices are available to you regarding the use of your data.

  • The security procedures in place to protect the misuse of your information.

  • How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.

  • Change/correct any data we have about you.

  • Have us delete any data we have about you.

  • Express any concern you have about our use of your data.


We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computer servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (800) 258-6550 or