Frequently Asked Questions About Privacy
Is my treatment at Lionrock confidential?
Yes. Your privacy is both guaranteed by law (see our consent forms for details) and our priority. From the moment you first interact with us through when you join other Lionrock alumni, we protect your identity and communications at every step of the process. Of course, to benefit from any treatment program, clients must share their thoughts and feelings with their counselors and group session members. But how much you share is up to you.
Can anyone else see me when I’m in a group session?
The only people who can see you are the other Lionrock clients in your group and your Lionrock counselor. Lionrock clients often develop tight bonds through their shared experience in group sessions together, and of course, your Lionrock counselor needs to get to know you and vice-versa. These real connections are only possible if your group can all see each other.
Do I have to use my real name in group sessions?
We encourage you to use just your first name and last name initial, or some nickname that you choose.
How do you make sure no one else sees my video sessions?
Lionrock’s video conference system is encrypted using 128-bit Advanced Encryption Standard (AES), the global standard for data encryption. This is the same level of protection used for all major commerce online, including retail and financial transactions. This encryption ensures that even if someone were able to intercept video from a therapy session, they would be unable to see or hear it. Lionrock does not record therapy sessions.
How do you make sure I don’t know other people in my group sessions?
Lionrock clients come from many states and places outside the U.S. One of the privacy advantages of online treatment, compared to treatment near where you live, is that Lionrock can avoid putting clients who live near each other in the same group. If we believe that clients may know each other for any reason, we will assign them to different groups.
Can someone else be in the room when I’m doing a group session?
No. As a Lionrock client, you also have a responsibility to keep confidential what you see and hear in group. Lionrock clients agree to be legally-bound to keep their home space and computer equipment safe for the entire group. In some cases, for example when a Lionrock client does an individual therapy session in which having family participation may be judged to be therapeutic by the Lionrock counselor, special permission to bring in someone else may be granted.
How do you make sure no one sees email communications between me and my counselors?
Lionrock clients and counselors communicate using Lionrock’s HIPAA-compliant email system. Normal email is not encrypted and so not private (most people do not know this), but Lionrock’s email system is encrypted and certified HIPAA-compliant. HIPAA is a U.S. privacy law that sets standards for the confidential handling of healthcare information. Learn more here (http://www.hhs.gov/ocr/privacy/hipaa/understanding/index.html)
Are you HIPAA-compliant?
Yes. All Lionrock client information is handled in systems which are password-protected, encrypted, or both. Lionrock client health information is transmitted only over encrypted communications connections, and the video streams in Lionrock video conferences are encrypted to the global standard for security, 128-bit AES. See Lionrock’s information system’s HIPAA compliance certification here. The Joint Commission (www.jointcommission.org), an independent, not-for-profit organization, which accredits and certifies more than 19,000 health care organizations and programs in the United States. Joint Commission accreditation and certification is recognized nationwide as a symbol of quality that reflects an organization’s commitment to meeting certain performance standards. The Joint Commission awarded Lionrock their Gold Seal of Approval in 2012, only the third online addiction treatment program to be so honored.
The following are the privacy practices for www.lionrockrecovery.com, and apply solely to information collected by this web site.
Specifically, we want you to know:
What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you can correct any inaccuracies in the information.
Voluntary Submission of Information
You may use the Lionrock Recovery web site without disclosing personally identifiable information, and We will not obtain such information about You unless You choose to submit it to us through our form submission, by telephone, our LiveChat, LiveChat Offline Message, or by emailing us. Any information You submit will be used internally only; however, submission of information authorizes such internal use by Us and Our employees. In particular, please note that submission of an e-mail or providing us with your email address authorizes Us to contact You via e-mail.
We collect personal information directly when you provide it to us while inquiring about our services, signing up for a service, subscribing to a newsletter, opt-in for updates or offers via opt-in forms, submit feedback, fill out a survey, send us a communication using email, telephone or live chat. Third-party service providers which may provide information about you when you browse the website, click on links, log in to your account, make a purchase. This includes: Google Analytics Facebook Pixel
Please note that We use “cookies,” which are small files stored on Your computer’s hard drive that are used to track certain information. These cookies enable Us to track and target the interests of Our users to enhance their experience on Our site. For example, cookies usually allow Your browser to remember which pages You have visited and help Us to know how much traffic Our pages receive. This process does not reveal any personal information about the person viewing the page (such as a username or password) unless the person has previously given such information. If You find cookies objectionable, please consult Your browser’s documentation for information on how to block or erase cookies.
-By modifying Your browser preferences, You have the choice to accept or reject cookies. If You choose to reject cookies some parts of our website may not work properly in Your case. -When You visit our web site, there’s certain information that’s recorded which is generally anonymous and does not reveal Your identity. If you’re logged into your account some of this information could be associated with Your account. -What information is possibly stored: your IP address or proxy server IP address, Your internet service provider’s name, the date and time of Your visit to the website, Your session length, pages You access, number of times You access our site, the file URL You look at and information relating to it, the website which referred You to our websites, Your operating system. -At times, we may use third-party advertising companies to serve ads based on prior visits to our website/s. -Similarly, we use email marketing services that track Your use of our emails and collect the information described herein for our marketing and promotional purposes.
In addition, Our Web server collects and saves the default information customarily logged by World Wide Web server software. Our logs contain the following information for each request: date, time, originating IP address and domain name, object requested, and completion status of the request. We use these logs to help improve Our service by evaluating the level of demand for Our site and detecting any errors on the site that might occur. These logs may be kept for an indefinite length of time and used at any time and in any way necessary to prevent security breaches and protect the integrity of the data on Our servers.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Information You Make Public
If You make Your personal information available to other people, we can’t control or accept responsibility for the way they will use or manage that data.
This site takes reasonable precautions to protect Our users’ information. We don’t store passwords in plain text and display email addresses in public. We do not collect your financial information on our website. Rather, we use “payment gateways,” which are third-party services known as PayPal and Authorize.Net. Please note, however, that electronic transmissions via the Internet are not necessarily secure from interception, and We do not guarantee the security or confidentiality of transmissions. We reserve the right to update or otherwise alter Our security practices if and when it seems appropriate to do so. As with Our Terms and Conditions, You should check Our Security provisions each time You visit Our site to identify and understand any changes made since Your previous visit. We store personal information on secure servers that are managed by us and our service providers. Personal information that we store or transmit is protected by security and access controls and data encryption where appropriate.
Where Your Information Is Stored
We store data on servers located in the United States and maintain agreements with Third Party IT services that we use that ensures your data is kept according to an acceptable standard of data security compliance including HIPAA laws when necessary.
How Long We Keep Your Information
We keep your information as long as neccessary so that we can support you in the event that you contact or otherwise choose to work with us, to improve your customer experience, and to comply with the law.
Notification of Changes
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
See what data we have about you, if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computer servers in which we store personally identifiable information are kept in a secure environment.